Traveller Review Awards 2021: 11 Mirrors Scores High on BOOKING.COM
The new year has just begun, and we are ready to share some great news with you.
11 Mirrors Design Hotel has garnered recognition from one of the world largest online travel agencies. Booking.com has honoured our design hotel with the Traveller Review Award.
Our original boutique property has obtained a ‘superb’ mark – 9.4 out of 10 – based on guest reviews placed on Booking.com from 1 August 2018 to 30 November 2020.
In his congratulation letter, Glenn Fogel, President & CEO of Booking.com, says that “2020 has been a hugely challenging year, in particular, we were severely limited in our ability to travel. That is why the trips your guests managed to undertake were more important to them than ever. You took advantage of this opportunity: exceptional ratings you received over the past year demonstrate how much your guests appreciate everything you do for them.”
We would like to thank our guests for staying with us (especially in tough times) and for sharing their impression with other travellers. Your positive reviews inspire us to move forward.
Guest from Austria: “I wish there were an even higher rating for cleanliness. It completely changed my standards. Keep up the great job.”
Guest from the UK: “Stunning hotel, but what really set them apart is the outstanding level of customer service of all of the staff! From the door man, to the reception staff, to the bar and restaurant staff, and the cleaners.”
Guest from France: “Good hotel with an interesting location. Friendly staff, delicious breakfast and cozy atmosphere! When I come to Kiev again, I will stay here!”
Guest from Lithuania: “The pearl of Kyiv! Amazing restaurant.”
We are thankful to the award organizers for acknowledging our hard work and effort. This award demonstrates 11 Mirrors’ dedication to service excellence, social responsibility (SafeTravels sign) and outstanding hospitality that helps guests make the most of their stay in Kyiv.
Read also about the Loved By Guests Award
Booking.com is a famous online travel agency for lodging reservations. It is owned and operated by United States-based Booking Holdings and is headquartered in Amsterdam. The website has over 28 million listings and is available in 43 languages.