11 Mirrors takes home 2018 Guest Review Award
In the hotel
This year, 11 Mirrors Design Hotel has secured another international award to add to its glittering collection – we win a 2018 Guest Review Award from Booking.com.
Booking.com is a world’s leading provider of online accommodation reservation options, including homes, apartments and other unique places to stay located in 228 countries and territories.
11 Mirrors, one of Kyiv’s most original boutique properties, again scores the ‘superb’ mark – 9.4 out 10 possible points! – based on fabulous guest reviews collected on the popular site within the previous year.
Every year, Booking.com marks the most welcoming properties and places on earth with a prestigious Guest Review Award. The organisers explain as they announce the winners, “This is in recognition of your hard work day after day, guest after guest. It shows how much your guests appreciate you, and how lucky we are to call you our partner.”
Their praise is accompanied with a congratulatory message from James Waters, Vice President of Partner & Customer Services at Booking.com.
Iryna Dzhulai, Head of Operations at DEOL Partners (developer and managing company of 11 Mirrors Design Hotel): “What makes this rating so important is that it reflects real guests’ opinions. Travellers share their own impressions when considering crucial criteria like location, comfort, hospitality that make them want to choose our hotel. Positive feedback and expressions of gratitude prove that we live up to guests’ high quality expectations, though their demands keep growing from year to year.”
Veronika Ushchapovskaya, Head of Sales at DEOL Partners: “Guest satisfaction is what matters to us above all. Their recognition is the best appreciation of our everyday work and commitment to delivering the best experiences to customers. We thank our guests for publishing their fabulous comments on Booking.com. This appreciation proves that we are on the right track. It also motivates us to closely follow guests' fast-changing preferences and keep improving our service.”
For some years in a row, 11 Mirrors has been garnering the Booking.com praise as a top performing hotel in Ukraine.